1. Do your items have a unique identifying number?
Yes, our items are identified by individual "SKUs" (Stock-Keeping-Units) given at the top of each item listing as shown in this picture:
2. Which countries do you ship to?
We ship worldwide including USA, Canada, South America (Brazil, Argentina, Chile, etc.), UK, Europe (Germany, Italy, Spain, etc.), Australia, New Zealand, Asia (China, Japan, Korea, UAE, Saudi Arabia, Kuwait, etc.).
3. What payment methods do you accept, are your payment methods SECURE?
We accept Credit Card payments securely through PayPal's Standard 128-bit Data Encryption. We do not store Credit Card details of customers during any part of the transaction.
4. What method of shipping do you use?
We will use Fedex, DHL or UPS to ship your order. Doorstep Delivery for all orders. Custom Delivery available. Contact us for details.
5. When can I expect to receive my order?
Items are delivered within 5 to 8 days after shipping, excluding Sundays and Holidays, under normal conditions of weather and air-traffic. Dispatch details are different for different items and are mentioned in each item's description. Please read them carefully.
6. What happens if my shipment is not delivered on time?
We deal with artisans and there may be unexpected delays in custom orders at times due to a craftsman taking ill or due to some other personal issues. In the event of your decision to cancel an existing order pending shipment, we will offer a full refund of your entire order amount. For undelivered/ damaged shipments, we offer a 100% Money Back Guarantee.
7. What is your policy on discounts?
We offer a 10% discount for first time buyers. A 10% OFF coupon is sent when a new buyer registers on our website. Discounts will also be offered to wholesale buyers based on order volumes. Please Contact us for a quote specific to your requirement.
8. What are the shipping rates you charge?
We offer Weight-Based Shipping (Calculated at Checkout). We ship worldwide including United States, Canada, United Kingdom, France, Italy, Germany, Spain, Portugal, Belgium, Netherlands, Sweden, Norway, Australia, New Zealand and the entire Asian continent. Please Contact us for a shipping quote specific to your order.
9. Do you do Custom Orders? What can I customize in my order? How long does it take to deliver the order?
Customizing orders is a special service provided on our website. You can customize size, fabric type and color, embroidery colors and embroidery pattern as per your requirement. Production time is between 4 to 12 weeks depending on the order. Please Contact us to request a price quote and lead time for your custom order.
10. Do custom orders cost more than normal orders?
For apparel, custom orders will cost $15 more when a size larger than 2XL is ordered. For Crewel Fabrics, we do not charge any extra for customization.
11. Do you sell single items or wholesale?
Our website is a retail store where we offer single items as a minimum purchase. For example you can buy fabric as low as 1 yard and apparel from 1 piece onwards.
12. What is Minimum Order Quantity for Wholesale Orders?
For apparel, 10 items or more items, for crewel fabrics minimum wholesale order is 100 Yards. Wholesale requests should be placed by submitting on our Contact us page.
